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As Burlington’s Premier Internet Service Provider, it has
been our privilege to offer you connectivity to the Internet since
1995! Your business has
helped us be of service to individuals and businesses in Alamance
and Rockingham Counties, including many schools and community
organizations.
However, economic changes in our market have made our
business no longer economically sustainable. Netpath will cease to offer
all Internet connectivity services after Friday, November 30, 2007.
This means that you will need to find and put in place a new source
for your email, your web browsing, your web site hosting, your DSL
broadband connectivity, and your dialup connection…but we want to
help you during this transition.
Netpath has always strived to provide excellent customer
service, and we want to continue this through our last day of
connectivity. We have
made arrangements with some companies to assist you in transferring
your accounts, but you may use whomever you choose. Please visit our web site
(www.netpath.net) for a link to several vendors who can assist you
with your transition.
Since our DSL Broadband services and DSL modems are currently
provided to you via phone lines we purchased through BellSouth (now
AT&T), your easiest transition for high speed Internet services may
be to work with AT&T.
Therefore, we will ask AT&T to contact you directly for
assistance in transferring any DSL Broadband accounts into their
FastAccess Broadband program, but do not wait on them to contact
you.
We suggest that you
work diligently on your own behalf to set up your new accounts so
that you do not lose any days of connectivity to the Internet. Our Technical Support staff
stands available to assist you also. Please call our office at
(336) 226-0425 if you would like more information and personal
assistance in making these changes.
Although it is our intention to continue service through
Friday, November 30, it is possible that connectivity may be
interrupted prior to that time, so we urge you not to delay in
transferring your services.
We will be broadcasting this letter in an email to all
customers on Monday, November 5, 2007 as an additional notification
of this business decision.
If your account has a paid-ahead credit, refunds will be
issued during the month of December 2007. You may email questions
about technical assistance to manager@netpath.net, and about your
account balance to billing@netpath.net.
Again, we thank you sincerely for your business and your
support!
Sincerely,
The President
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We are sorry for the
inconvenience our closing is causing. To help you during this
transition the following are alternative choices for service.
Dial-up providers
High Speed Internet Providers
Attention: Customers with
XtremeNet (also called the Accelerator) will need to uninstall this
before changing providers.
To uninstall the program:
- Right-click on the
XtremeNet Icon in the bottom right-hand corner of the screen
- Click on Uninstall
- When it ask are you
sure Click Yes
About your
Email Addresses: If you are the owner of one or
more netpath.net email addresses, the netpath.net domain name will
remain available. Sites
Computer Resources will take control of the domain at the end of the
month and keep it active, allowing you to retain use of any
netpath.net addresses you have come to depend on. If you are interested in
keeping your netpath.net email address(es), please let Sites know by
filling out a form on their web site:
http://www.sitescomputer.com/portal/WebServices/NetpathEmail/tabid/81/Default.aspx
You may also contact Sites directly at: (336) 585-2032 or
http://www.sitescomputer.com/.
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We are sorry for the
inconvenience our closing is causing. To help you during this
transition the following are alternative choices for service.
High Speed Internet Providers
Note: For customers who require a
Static IP, be sure to ask if this is available when choosing your
new provider.
About your
Email Addresses: If you are the owner of one or
more netpath.net email addresses, the netpath.net domain name will
remain available. Sites
Computer Resources will take control of the domain at the end of the
month and keep it active, allowing you to retain use of any
netpath.net addresses you have come to depend on. If you are interested in
keeping your netpath.net email address(es), please let Sites know by
filling out a form on their web site:
http://www.sitescomputer.com/portal/WebServices/NetpathEmail/tabid/81/Default.aspx
You may also contact Sites directly at: (336) 585-2032 or
http://www.sitescomputer.com/.
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We are sorry for the
inconvenience our closing is causing. To help you during this
transition the following are alternative choices for service.
Website Hosts
Web site hosting & Co-location
Note: Sites Computer Resources
is a Burlington-based web-hosting firm in the list above. As a service to you for an
easy transition, we have asked a representative from Sites Computer
Resources to contact you in early November to explain their
services. You are under
no obligation to transfer your business to Sites Computer Resources,
however we have been using their services for several years and they
are very familiar with how we handle web sites. They should be able to
transfer your web site easily and at a minimum cost to you. We recommend their services.
Topics you will need
to ask questions about:
·
DNS: You will need to ask
about your DNS records.
Currently your domains are purchased through Network
Solutions, Go Daddy or Register.com. Your DNS will need to point
to your new Host.
·
Aliases: If you have mailboxes or
your own mail server associated with your domain, you will need to
ask about setting those up with your new host.
ATTENTION: On Go Daddy, Network
Solutions, and Register.com you need take the time to make sure all
of your contact information is correct. If you are not listed as the
Administrative contact you will have to have this changed so you are
the Administrative contact.
If you do not do this you will not be able to control the
domain name in the future.
You should also take the time to remove Netpath as the
Technical contact. You
can change that to your new web site host or to yourself.
To check your
information follow this link:
http://www.networksolutions.com/whois/index.jsp
Note: This is a lookup through
Network Solutions, if your domain is registered through Go Daddy the
results will tell you.
About your
Email Addresses: If you are the owner of one or
more netpath.net email addresses, the netpath.net domain name will
remain available. Sites
Computer Resources will take control of the domain at the end of the
month and keep it active, allowing you to retain use of any
netpath.net addresses you have come to depend on. If you are interested in
keeping your netpath.net email address(es), please let Sites know by
filling out a form on their web site:
http://www.sitescomputer.com/portal/WebServices/NetpathEmail/tabid/81/Default.aspx
You may also contact Sites directly at: (336) 585-2032 or
http://www.sitescomputer.com/.
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